About your invoice
If you do not want to or cannot pay at the time of your healthcare visit, you will receive an invoice from Region Skåne. You can receive your invoice digitally or by post to your home address. You can choose to make a regular payment or pay the invoice by autogiro.
The invoice will include charges for public healthcare within Region Skåne and patient transport and mobility service journeys via Skånetrafiken.
Three ways to receive an invoice
You can receive your invoice in three different ways: in your digital mailbox, as an e-invoice via your online bank, or by post to your home address. If the invoice relates to someone who is under 18 years old, the invoice will always be sent by post to their guardian.
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Invoice to a digital mailbox
A digital mailbox allows you to receive mail from authorities and businesses digitally instead of on paper. Your invoice from Region Skåne will automatically be sent to your digital mailbox if you are connected to Kivra, Min Myndighetspost or Billo.
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E-invoice to online banking
If you want an e-invoice sent directly to your online bank, you should register this via your online bank. Enter Region Skåne in the ‘anmälningsnamn’ field.
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Paper invoice by post
If you do not have a digital mailbox, the invoice will be sent by post to your home address.
Invoicing charge
You will have to pay an invoicing charge of SEK 50 if you choose to pay by invoice instead of paying directly at the time of your visit. However, if it is not possible to pay the patient charge at the time of your visit, no invoicing charge will be added to your invoice.
Paying by autogiro
To pay your invoice by autogiro, you need to fill in a form. You can print out the form yourself or have it sent to you by entering your details online.
- Form to print out for autogiro registration - in Swedish (pdf, new window)
- Enter your details online to have the form sent to your home address
How to fill in the form
- Fill in the fields with "Betalningsmottagare": Name: Region Skåne GSF, Full address: 291 89 Kristianstad, Organisation number: 232100-0255, Bankgiro number: 624-4438.
- Fill in your name, address and personal identity number, the name of your bank and the bank account (konto) from which the money should be taken.
- Sign the form with your signature, place and date.
- Put the form in an envelope, and mark the envelope “Autogiro”.
- Send the form to Region Skåne at the following address: Region Skåne, Gemensam servicefunktion, Fakturering och bankredovisning, 223 81 Lund.
Credit notes and refunds
If you have received a credit note, this means that you will get money back. In this case, you will need to send your sort code and account number to Region Skåne.
Submit your sort code and account number via a form
Reminder charge
Your payment must be registered by the due date. If you do not pay the invoice on time, a reminder charge of SEK 60 will be added to your next invoice.
Double charge for missed visits
If you do not attend your booked appointment or do not cancel your appointment at least 24 hours before your appointment, you will be charged double the patient charge. You will be charged even if the appointment would have been free of charge.
Incorrect charges on invoices
If the charge or the time of your appointment is not correct, please contact the reception at the healthcare centre you visited. You will find the telephone number on the invoice.
If you have any questions about charges for patient transport or mobility service journeys, please contact Skånetrafiken on 0771-77 44 33.
Questions about invoices or charges
You can contact Region Skåne if you have any questions about invoices for patient charges and healthcare costs. For example, you can get answers to questions about:
- free cards and high-cost protection
- regulations
- invoices
- dental care support
Last updated: 20 September 2024
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